This is a bit long but worth the read. We took our Crosstrek in for a wheel alignment and I mentioned the car had a loud humming noise. Tom, took it upon himself to diagnose the noise and found we needed new rear hub assemblies. The cost was a bit high. It was decided we could replace one of the parts and wait until we returned to Texas to replace the other. Since the noise wasn't completely gone after replacing one hub assembly he replaced both which totally eliminated the humming. The repair was done in 1 day and Tom only charged for one. What the what? Who does that? Not only did we receive a "2 for 1" price, they vacuumed and cleaned the car, and when I reviewed the receipt after arriving home they had given us a "customer satisfaction allowance" off the cost. The Google reviews are accurate this is the way businesses should operate. I've already recommended Quality Automotive to 2 friends in the Denver area. Oh, and yesterday I received a call from Tom checking to make sure the noise was still gone. This was truly one of the best auto repair experiences we've every had. Kudos to Tom for running such a great and honest business.
Thank you so much, Laurene. We know that if our customers don't leave happy, they won't be back. Making them happy is the only way to grow a business. Thanks for the referrals!
- Denver's Quality Automotive